Please click on the below categories to find answers to the most frequently asked questions.
Q) How long does it take to take to get my shoes once I’ve ordered them?
A) Usually 1-2 weeks, sooner if we have them in stock. If we don’t have them in stock it may take up to 8 weeks or so depending on the time of year so plan accordingly when ordering. Contact us if you have any questions regarding what colors and styles are in stock or available.
Q) What forms of payment do you accept?
A) We accept Visa & Mastercard (debit/credit), checks, money orders, and cash in person. Please make your money orders out to The Shoe Guys. We don’t do invoicing or COD. We’ll process your payment when we’re ready to ship.
Q) Where can we find your shoes if we’re not at a show?
A) Walk the Walk footwear is not sold in stores so you must call us to either get fitted by phone or meet us at a trade show in your area. Please contact us for upcoming schedule or for a phone fitting.
Q) I’d like to exchange or get a refund on my shoes, how do I do this?
A) We accept footwear back that is both unworn and unscuffed. Please try them out on the carpet to determine fit and comfort. If the footwear can not be resold, we will send them back without refunding or exchanging. We have a 30 day return policy beginning from the time they are sent out or purchased in person. Please include a copy of your receipt along with a note including your name, address, and explanation of what you’d like to do. If you purchased the footwear at a show, please note we have no access to your credit/debit information and will have to send you a refund check (more safe) if you don’t include your full number and expiration date (less safe). Either way is fine.
Q) Is there a warranty or guarantee on the footwear?
A) We have a manufacturing warranty of 6 months from the time they are sent or purchased in person. Please contact us immediately if you notice a problem with your footwear and we will inform you what to do. Please do not send them back to us for repair or replacement.
Q) My heels slide up and down in the shoes, do I need a smaller size?
A) The heel of both the full shoe and the Malibu should move up and down. It is designed to do this to avoid pinching or gouging the back of your heel which can cause or inflame Achilles Tendonitis. Both are designed to be worn with mostly cotton socks which will help minimize the movement. As the insoles mold to your feet, the movement tends to be less noticeable. If the footwear “eats” your socks, try using the ankle socks that have a “protruding lip” piece off the back of the ankle.
The Body shoe, clog, and Malibu should NOT be tight fitting. Where the Malibu does stretch due to the leather upper, the Body shoe and clog do not stretch anywhere. If these become too tight during the day, please remove the insole immediately. The Malibu has a non-removable leather footbed.
The Body clog and the Malibu tend to fall on the full size, the Body shoe tends to fall on the half size, all the sandals have the same footbed but the sizing is sometimes inconsistent with the other footwear in the line. To locate the size on all of our footwear, please turn the shoe over and look for a number circled on the bottom where the arch is. This number is on both shoes so if you can not read it on one, try the other. Please contact us if you have any questions regarding your size or which insole in your Body shoe or clog.
Q) How long should the Body Shoe/Clog last?
A) The amount of wear and exposure to chemicals or cleaners determines the lifespan of the footwear. The Body shoe and clog were designed to last a year, give or take a few months. The sandals and Malibu will last a bit longer as the polyurethane base is harder than on the Body shoe and clog. The Malibu and sandals are leather and handmade so please take this into consideration when exposing them to chemicals and the elements.
Q) How do I know when it’s time to get another pair?
A) When the bumps are worn down on the footwear, when the Body shoe or clog splits at the top or in other places, when the symptoms you’ve not had since wearing the footwear begin to return, or when they just feel worn out.
Q) There are color variations in my shoes or sandals, is this normal?
A) Yes, the shoes are molded and it’s common to see slight color variations, esp. in the darker colors. This is not a defect nor will it hinder the function of the shoes. The sandal tops are often made from a different leather lot than the footpad which could result in a slight difference in shades.
Q) Where can I get the white foam insole you put in my shoes?
A) This is a double foam insole found in the shoe department of Walmart. A 2 pack usually runs a couple of dollars. If you need a very thin insole as the Body shoe or clog is too tight, in the same area there is an Odor Eater-style insole that has some cushion but is not too thick.
Q) How do I clean my shoes and sandals?
A) The Body shoe and clog can be washed in soap and water after removing the insoles. Dry with a paper towel. The insoles can also be washed by hand (unless it has a white foam one) with mild soap and air dried. The sandals can be cleaned with a damp cloth as can the Malibu. If they get wet from rain or puddles, they’ll dry quickly on their own. Though the sandals and Malibu’s base are waterproof and skid resistant, this handmade leather footwear was not designed to be exposed to water or elements for any extended period of time.
If the elastic on the backstrap on the sandals or at the top of the Malibu dies, take them to a shoe repair shop and have the elastic replaced on both shoes at the same time. This can happen as the footwear ages because it’s the one area that gets the most flexing.
Q) As they get older, is there a way to fix a crack or split at the top of my shoes or clogs?
A) Several customers have suggested that they’ve fixed their splits or crack using the following method but we’ve personally not done it to know if it works and for how long. For some shoes it works great, for others, it doesn’t and we don’t know why. At Wal Mart in their auto section (or any auto supply store), they have a vinyl car seat repair patch kit. It comes with a patch, some glue, and a set of paints. You’ll only need the patch and glue. Clean the shoes and let them dry. Brush out the crack for any dirt or lint. Cut a patch longer and wider then the crack, making sure to leave enough room to loop over the top of the shoes and onto the front a little. Using the glue that comes with the kit, gently open the crack and put a bead of glue on one side then seal up the crack again. Let dry. Following the instructions, adhere the patch on the UNDERSIDE of the shoes then flip it up and over the top ledge and a little farther down on the front. This is to give added protection. Let it dry fully before using the shoes again.
Q) My shoes squeak when walking on certain floors, why is this?
A) Sometimes when the polyurethane base of our footwear makes contact with certain cleaners or polishes, they make a loud “squeaking” sound. If this happens, there is nothing you can do to the footwear or put on the bottoms to prevent it. If the sandals start to make a little squeaking sound over time, please apply a little glue to the area where the footpad and the base meet as a small area might have come unglued allowing air to move and out (the squeaking sound). If the sandals make a strange sound under the ball of your foot or arch, tighten up the straps.
Q) Why are the sandals so much more expensive than the shoes or clogs?
A) Why are the sandals and Malibu so much more than the Body Shoe and clog? The Malibu and sandals are handmade. They can take up to 3 weeks to create where the Body shoe and clog are not handmade. All of our footwear is made in the USA.
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